Frequently Asked Questions (FAQ)

1. How long does it take to process my order?
   Orders are processed within 1-2 business days after payment is received. Orders placed on weekends or holidays are processed on the next business day.
2. Where do you ship to?
   We currently ship to the United States, UK, Netherlands, Germany, South Africa, Norway, and Sweden. Stay tuned for more international shipping options!
3. How can I track my order?
   Once your order is shipped, you’ll receive a confirmation email with tracking information to monitor your shipment's progress.
4. What are your shipping costs?
   Shipping costs depend on your location, chosen shipping method, and the order’s weight and dimensions. The exact cost will be shown at checkout before purchase.
5. Can I return an item?
   Yes, we offer a 14-day return policy. If you’re unsatisfied, contact us at primovault@gmail.com within 14 days of delivery to initiate a return. Items must be in their original condition and packaging.
6. How do I request a refund?
   If eligible for a return, your refund will be processed once we receive and inspect the item. Refunds are issued to the original payment method within 5-7 business days.
7. Can I exchange an item?
   Yes, exchanges for a different size, color, or product are available. Contact us at primovault@gmail.com for assistance with the exchange process.
8. What should I do if my order arrives damaged or defective?
   If your item is damaged or defective, contact us immediately at primovault@gmail.com with photos and a description of the issue. We will arrange for a replacement or refund.
9. What payment methods do you accept?
   We accept major credit cards, PayPal, and other secure payment methods for easy and convenient shopping.
10. How can I contact customer support?
    Our customer support team is available Monday to Saturday, 8 AM to 5 PM EST, and will respond within 24-48 hours at primovault@gmail.com.